Shipping Policy

Thank you for shopping with Pick Luma. This Shipping Policy explains how and when your order will be delivered.

Order Processing

Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information once your order ships.

Shipping Times

Estimated delivery time is 5-12 business days depending on your location. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays, customs, weather, or other factors outside our control. The available shipping methods and costs for your destination are shown at checkout.

Tracking Your Order

Once your order ships, we will email you a tracking number so you can follow its progress. If you have not received tracking within 5 business days, please contact us.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Addresses & Failed Deliveries

Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment.