We want you to love your purchase. If you are not completely satisfied, this Refund Policy explains how returns and refunds work.
Return Window
You may request a return within 30 days of receiving your order. Some products carry an extended satisfaction guarantee that is stated on their product page; where a longer guarantee is advertised, we honor it.
Eligibility
To be eligible for a return, your item must be in its original condition and packaging, unused and undamaged. Proof of purchase (such as your order number) is required. For hygiene reasons, certain personal-care items can only be returned if unopened.
How to Start a Return
Email support@pickluma.com with your order number and the reason for your return. Our team will provide return instructions. Please do not send items back before receiving instructions from us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping and handling charges are non-refundable.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and your order number, and we will arrange a replacement or full refund at no cost to you.
Exchanges
The fastest way to get a different item or option is to return the original and place a new order once your return is approved.
Contact Us
Questions about returns or refunds? Email support@pickluma.com or call (832) 589-0734.