Ordering
How do I place an order? Add your item to the cart, choose any options, and check out securely. You will receive an order confirmation by email right away.
Can I change or cancel my order? Contact us within 12 hours of ordering and we will do our best to update or cancel it before it ships.
Shipping
Where do you ship? We ship worldwide. Delivery options and estimated times are shown at checkout based on your location.
How long does delivery take? Orders are processed in 1-2 business days. Delivery typically takes 5-12 business days depending on your destination.
Will I get tracking? Yes. A tracking link is emailed to you as soon as your order ships.
Returns & Refunds
What is your return policy? If you are not satisfied, you can return your item within 30 days of delivery. Some products carry an extended satisfaction guarantee as noted on their product page, and we honor it. See our Refund Policy for full details.
How do I start a return? Email us at support@pickluma.com with your order number and we will guide you through the process.
Products & Support
Are your products covered by a warranty? Many of our products include a warranty against manufacturing defects. Warranty details are listed on the relevant product page.
How can I reach you? Email support@pickluma.com or call (832) 589-0734. Our team is available 24/7 and aims to reply within 24 hours.